Rust Belt Decline Affects Economy in Different Ways

One of my newest volunteer jobs is mentoring 19 chapters of the American Marketing Association located in the Southeast, the Atlantic region and the Midwest. Yesterday (August 13), the Wall Street Journal detailed the decline of Rust Belt cities ('Fastest Dying Cities' Meet For Lively Talk, http://online.wsj.com/article/SB125011106498326993.html) outlined in its coverage of a meeting held recently in Dayton, Ohio attended by representatives from ten cities in Ohio, Michigan, West Virginia and Pennsylvania. While there was some venting going on, attendees bemoaned the fact that many of their residents ignore that there is actual good news not being reported in their economically-challenged towns. Four of the ten towns represented at the meeting have AMA chapters that I advise.

It got me thinking about the toll self-loathing takes when residents become discouraged and despair over the loss of jobs and population in their town. I see this in talking to the AMA chapter Presidents who become frustrated when they have board members who complain about how things are without offering solutions to the economic problems which result in marketers being laid off, which affects the membership rolls of these chapters as these volunteers can't afford to renew their membership dues. Marketers are among the best (or worst) at generating buzz. This can work to your advantage when things are going great. But when things are bad, as they have been in our society the past year, it can make a bad situation worse.

The meetings business, which helps pay my bills faces the same situation. No one wants to travel to a destination that is in decline. A bad economy in their mind also translates into a desperate citizenry which can fuel concerns about safety and other matters.

It seems to me that while problems that each of our cities face (plodding decision-making by leaders, bad local economic policies, etc.) can't and shouldn't be ignored, residents should think about victories that have occurred recently in their city (a new business relocating there, a national award won by the chamber of commerce). More importantly, if they don't like something that is happening in their city or neighborhood, they should get involved in the process to make things better. It's easy to get negative and see the things that should be changed before we look at the positive. I think it's importance to achieve a balance and raise our hands to lend a hand to further progress.

Marketing Spending Could Be Economic Recovery Key

The weather outside was frightful and the forecasts were anything but delightful. Earlier this week as I sat in a meeting recounting the glum 2008 economic picture nationally and at home, the biggest winter storm to hit the Greater Cincinnati area in several years was raging outside.
As about half of the planned crowd of nearly 400 showed up I was reminded that many consumers may be sitting on the sidelines at home instead of doing their part to infuse capital into the US economy this year.

One of the key indicators that analysts outlined in this economic outloook program was consumer spending. When you think about it, marketing plays a key role in helping to drive folks to the cash register. All you have to do is look at what marketers did during the holiday season.

A study released by professional services firm BO Seidman LLP, and recounted in Marketing News, the publication of the American Marketing Association, 32 percent of retail Chief Marketing Officers reported their budgets shrank during the holidays. Forty three percent recounted a status quo on spending while 25 percent actually increased spending.

It's understandable that companies would question the advertising messaging in these difficult times (value added versus price or product benefits, for instance). But if retailers continue to cut marketing (or even other more cost-effective means of awareness-raising such as PR and social media tools) without taking into account the toll on reduced sales, this economic slump may go on well in 2010.

Male Shoppers "Down Under"

J.C. Penney has created this new site just in time for last minute mail shoppers. It has received nearly two million hits. Coincidentally, Mike Boylson, J.C. Penney's Chief Marketing Officer, will be in Cincinnati Friday, January 16 at the monthly American Marketing Assn. luncheon to talk about this and other topics related to the company. Sign up for the event by going to AMA's website, www.cincinnatiama.org.

Welcome to the Doghouse: J.C. Penney Goes Viral Epicenter from Wired.com

Blogs, Social Networking More Important With Newspapers' Decline

I was facilitating a session of the Cincinnati American Marketing Association chapter's newly formed Non-Profit Shared Interest Group this morning led by local blogging guru Michelle Lentz. Michelle talked about the importance and growth of blogging and how it impacts impressions of your organization whether it's a non-profit or for-profit. I was reflecting on this especially in light of the great decline in traditional media, places like the Cincinnati Enquirer (http://www.citybeat.com/cincinnati/blog-259-bloodletting-at-the-enquirer.html). Pardon the cliche, but the hand-writing has been on the wall for the past year or two as the Enquirer has launched its Get Published initiative. Coverage in standard news media sources is not going to get better/more plentiful. It's going to get worse. Gannett, the Enquirer's parent now considers the daily newspaper a baby-boomer niche publication according to one high-ranking executive to whom I spoke. It really does reinforce the notion that blogging, tweeting and the use of Facebook and other social networking tools is going to grow as businesses and charities alike try to expand their notoriety in the public eye.

Cincinnati AMA among best chapters in N America

The Cincinnati Chapter of the American Marketing Association found out recently it has been judged to be the third best chapter in North America for 2007-2008 by a national AMA judging panel in Chicago. Cincinnati finished third behind Houston and Nashville. This is the best showing by the Cincinnati chapter in six years. Judges cited the chapter's membership growth (more than 100 professionals in the past year to an all-time high of 576 members), the growth of its luncheon programs (averaging 125 each month) and the boost in volunteers by more than 65 percent to over 100. Hopefully, information such as this will help position Cincinnati as a hub for marketers and branders.

Another role for planners, "Mark It Down"

A new study by Meeting News finds that marketing and customer event management are two increasing roles for meeting planners.

(http://www.mimegasite.com/mimegasite/research/article_display.jsp?vnu_content_id=1003686136)

With more than 300 planners surveyed, 16 of the 77 percent who said these tasks are part of their responsibilities stated that only recently these functions were added to their to-do lists. This comes as no surprise to me in my work. One of my significant roles as Communications Director of the Northern Kentucky Convention & Visitors Bureau, is to provide complimentary media relations services to planners. With increasing time pressures, planners are yearning for any kind of assistance they can receive to balance the needs of roles they already need to balance. This finding also confirms my believe that establishing this blog offering helpful marketing tips to planners is something that is an underserved if not an unmet need in the meetings industry.

Non-Profit Board Leadership

If you are involved in recruitment of non-profit board members I hope this information is helpful. I posed this question to former Presidents of the Cincinnati Chapter of the American Marketing Association. Our chapter has been named national AMA Chapter of the Year on three occasions in the past two decades. As I've mentioned in the past, I am the current President of the organization. Anyhow, I digress. Here's the question:

What quality or qualities are most important for individuals serving on non-profit boards?

The overwhelming response was possessing a belief in and passion for the organization's mission. This was backed up by mentions of other leadership skills that flow naturally out of this first point.

• Lead by offering your background or experience in your area of responsibility on the board;
• Provide a succession plan;
• Lead by example by giving time and talents and supporting events/programs;
• Energize volunteers to do their best and do it NOW;
• Recognizing who the "players" are among your membership so you are bringing in people who might be even more passionate, committed and perhaps more qualified than YOU;
• Display wisdom based on marketplace realities (know when it's time for change).

One respondent in closing was reminded of a quote by former First Lady Rosalynn Carter that could best describe a non-profit leader:

A leader takes people where they want to go. A great leader takes people where they don't necessarily want to go but ought to be.